FAQs
Buying Online with a Credit Card
Can I call your office to place my order for online CLE?
- Yes. Please call our office for assistance (302) 646-4757. You may also email support@NLFonline.com.
My credit card was declined. How can I place my order?
- Check to make sure the billing address you have entered matches the credit card. If the bank declined the charge because they suspect a card is being used fraudulently you may need to contact your bank to allow the charge to be processed correctly. You may also try a different credit card to complete the transaction.
- If your charge is declined through our secure payment processing system, your credit card bank may have placed a temporary hold on your account for the amount of the charge. This declined transaction will never be processed and a charge will never appear on your credit card statement. We receive no payment if your charge is declined. We have no control over how your bank handles their pre-authorization but it usually clears in 24-48 hours.
Subscriptions
I bought a subscription, and want to add courses to my account. What do I do?
- After you pay for a subscription, you will be LOGGED IN and can proceed to your state page. If you return to our site later, you must first LOG IN with the user name and password you created when making that purchase in order for the site to recognize your subscription.
- It is important that your cart be empty. If you returned to our site and began selecting courses before logging in, these courses went into the shopping cart and must be removed. Click on the cart link at the top right or at the bottom of the page and click the Remove check box for each item in the cart.
- Once you are successfully LOGGED IN, go to the state page from which you will be selecting courses and click the first title in which you are interested. The yellow “price bar” under the description will show the course price slashed through, followed by “No charge to subscription holders.”
- Click the “ADD TO ACCOUNT” button, and you’ll be on your way.
- You may add multiple courses at one time by returning to your state list page while logged in.
Troubleshooting Playing Problems
I successfully completed the “System Test,” but now my course isn’t playing. What can I do?
- The short “System Test” is designed only to confirm the presence of the browser components needed to stream audio and display the course materials.
- Our site's streaming audio component can timeout when faced with the unusually sophisticated security of government and corporate networks. Your course should play successfully when accessed on a network employing normal security.
- Often our site will function properly using one browser when it has failed with another browser on the same computer. Access our site using another browser.
- Sometimes logging out and then logging back in or shutting down and then restarting your browser or computer will be necessary to recover from an error in your system.
- Log back into the site, using the user name and password you created when setting up your account. If you are still logged in, you must click the "My Account" link the the upper left to return to your account page. Click the blue “listen” button on the course you were last reviewing. “Accept” the terms displayed.
- The course will begin playing at the start of the segment to which you were last listening.
I keep getting kicked off your site, or the audio keeps freezing. What do I do?
- During times of peak internet traffic (usually in the afternoon and also in mid-November into December) or times of high volume on our site (late December), you may experience these issues. Try coming back to your course when internet volume is less. Mornings or evenings tend to have less traffic, and you should have fewer problems connecting to our streaming audio.
- Very occasionally browser settings or a browser software update will not allow our site to function as intended. Often switching to a different browser or completely restarting your computer will solve the problem. We continually work to solve these compatibly issues as they occur.
- Very occasionally browser settings or a browser software update will not allow our site to stream the course program as intended. Often switching to a different browser will solve the problem. We continually work to solve these compatibly issues as they occur.
I still can’t get my course to play. What should I do?
- If all else fails, LOG OUT and LOG BACK IN.
Codes Read by the Speaker
What do I do with the code(s) the speaker reads throughout the course?
- You only need the code(s) that the speaker reads if you are completing the online course for New York credit. Illinois, New Jersey, Ohio, Pennsylvania and Utah attorneys can disregard the code(s), as they are required only for attorneys listening to CDs and DVDs.
Credit Reporting
- If you have viewed or printed a Certificate which shows your correct name, Bar/Supreme Court number, and number of credits, there is no need to call to verify that National Law Foundation has received your information. We receive the same verification, and will report your credits within 16 days. (Illinois, North Carolina and Utah credits are reporting MONTHLY.)
- DO call 302-656-4757 immediately if you find an ERROR in your attorney identification number. If that is not corrected, your participation may be posted to the wrong attorney’s records.
- Please note that credits will be reported ONLY to the state that appears on the top of your Certificate under your name. If you are a multi-state attorney, and your additional states also require Provider CLE reporting, please visit our Multiple States instruction page for further information.
- Your credits will be reported by National Law Foundation within 16 days of your submission of the course evaluation. (Illinois, North Carolina and Utah credits are reporting MONTHLY.) Please note that your credits are manually reported by National Law Foundation personnel and are not “automatically” reported.
- Check that your attorney identification number is correct on your Certificate. If it’s not, there’s a good possibility someone else has already received credit for your participation. Call 302-656-4757 if you discover an error in your ID number.
- Please note that credits will be reported ONLY to the state that appears on the top of your Certificate under your name. If you are a multi-state attorney, and your additional states also require Provider CLE reporting, please visit our Multiple States instruction page for further information.
I’m an Ohio attorney. Do I report my own credits to the Supreme Court?
- National Law Foundation reports your credits in a timely manner. You needn’t self-report your credits or modify your paper transcript. Some attorneys nearing the end of their reporting cycles choose to self-report credits, but that is not required.
I haven’t finished all of the segments of the course. Can I complete the Evaluation anyway?
- Be sure all segments are completed before evaluating the course, or you will not receive the full number of credits advertised. Some states do not allow partial credit for self-study or online programs.
- After completing the evaluation, always verify that all information on your Certificate is accurate.
- If the additional state(s) require National Law Foundation to report the credits for you, follow the instructions for that state on the Claiming Credit in Multiple States instruction page. NLF will report credits to the additional state(s) within 16 days of document receipt.
- If your additional state is not shown on that page, you are required to self-report or attest your credits in that state. See the information on that state’s course list which will explain attorney reporting procedures for the state in question. Find a link to any state page on our Home Page or in the links at the very bottom of this page.
